Customer service

If your payment has failed, we ask you to:
1. Log in to our www.MTimpex.com
2. You can log in to MY ACCOUNT via the HOMEPAGE.
3. All orders are in MY ACCOUNT.
4. Click on the VIEW to the right of your order.
5. Click PAY NOW right below the total amount
6. Choose your payment method
7. Send a whatsapp message from your payment confirmation to 0031 (0) 633458525 / 0031 (0) 651919833 or E-mail to [email protected].

For more information about payment methods click on this link: Payment methods

You can see the prices by creating an account at www.MTimpex.com

You can check your VAT number via this link. If your VAT nomber is not valid then you must pay 21% VAT on your order. This amount of 21% can be settled by your accountant.
Do not have a VAT nomber. You can request VAT number from the authorities

If you place your order before 19:00 on weekdays, you will receive your order the next day. If your order is placed on Saturday, it will be send on Monday. When you chose for bank transfer and you want to receive your order the next day then you should choose for urgent payment at the moment that you are sending the amount to us. So we can recieve the amount at the same day and you will get your package at the next day.

You can find your Track & Trace number at (My account -> My orders) and you have received it by e-mail.

You received your Track & Trace number via the E-mail, you can follow your package via the link below. If your package has been delayed for more than 24 hours, please contact MTimpex.com customer service.
Follow my order: UPS   DPD   GLS